FAQ English

How can I find out the current server firmware version?

To find out the current version of the server firmware you need to go to the server management web interface under the admin user and go to the “System” -> “Status” sections. The current version of the server firmware is displayed at the bottom of the page that opens.

How many HD licenses does FullHD take in a roll-out licensing system?

If a FullHD participant doesn’t have 2.5 free HD licenses, he will connect to HD and take one. And if there are only 0.5 licenses left, then it will connect to VGA and take these 0.5 licenses. This logic applies to a push license licensing system rather than per-port licensing. (The distribution uses port licensing by default.)

How does the server behave when there is a lack of licenses?

If there is a shortage of FHD licenses and HD, VGA and audio are available, licenses with video are selected first, and then only with audio. If there is a shortage of all types of licenses, the server prohibits the user from joining the conference by hanging up the call both from the conference and to the conference. If a call is made from a conference, this event is recorded in the log of this conference, if the call is incoming, then in the “Logs” located in the “Reports” of the server.

To what level is it recommended to load the processor and video card(s) of the server?

Video card - up to 90%, CPU - 70%.

If the remaining licenses are 0, can the recording of the conference happen?

It won't start.

What is the logic for searching for a user on the users -> List tab? Does the Search field select by number? Can I set up a search by name?

A case-sensitive match is searched for in the following fields: “Number”, “Name” and IP.

Does it make sense to set the FPS conference settings to more than 25?

The higher the frame rate, the greater the demands placed on the server, client terminal equipment and communication channels. If you need better meeting quality and equipment support, then it makes sense.

What is the optimal ratio of bandwidth to resolution for configuring the client?

Recommended Minimum Ratios

Resolution	Minimum speed	Recommended speed
360p	384k	512k
720p	1M	1,5M
1080p	2M	3M

Does the type of user depend on whether he uses the application or connects through a browser?

The VINTEO desktop application and the web client use the WS user type. For SIP connections, the user type is SIP, for H323 - H323, respectively.

Is it possible not to set a PIN code for anonymous users if all the necessary users are in the list of participants?

A PIN code is automatically generated when creating a room. Conference participants can connect without entering a PIN code if they make a call to the conference number.

Open conference - does this mean that if you know the number, you can join?

If a user knows the number of an open conference and makes a call to this number, the server will not request a PIN code, even if the connection is anonymous and will connect to the conference.

Does the client have his own address book or is it synchronized with the server when using the application?

Each client (hardware codec) has its own address book, which is generated and administered locally on the terminal. VINTEO Desktop has its own address book for each WS user. When a user logs in to VINTEO Desktop, the address book is synchronized with the server. Thus, a user can have the same address book when moving to another workplace.

Is the WebRTC connection encrypted?

In VINTEO, the WebRTC connection mechanism is implemented completely in accordance with the standard. The standard provides for encryption of the signal stream (websocket) using the tls protocol (v1.2), and media streams using dtls srtp. You can read more in the article here: https://habr.com/ru/company/Voximplant/blog/413165/

The advantage of our solution is the absence of violations of the principles of end-to-end encryption, which is inherent in video conferencing solutions based on technologies for proxying video streams of conference participants.

Is it possible to create multiple accounts on a server with administrator rights?

Yes, version 26.0.7 provides this. You can create multiple administrator accounts in the Users section. Also, any user who has been authenticated on the server can create and schedule, as well as moderate his own conferences and conferences in which he is appointed as a moderator by other moderators or the Administrator. The differences in capabilities between a moderator and an administrator are that the moderator does not have access to server settings, recordings of conferences except those where they are moderators, the function of uploading videos to the server, editing the list of users, the ability to create permanently existing conference templates and add yourself to them or remove yourself from them as a moderator and diagnostic information about the operation of the server. Otherwise, a user in a conference in which he is appointed as a moderator has the same rights as an administrator.

Is it possible to specify trusted IP addresses on the VINTEO server so that incoming calls from them do not end up in the blocking list?

IP addresses registered for server users or gateways are not included in the blocking list. Therefore, you can either create a user with the required IP address, or a gateway and indicate on it that incoming connections are allowed.

What are the network connection requirements for stable operation of video conferencing?

For stable operation, it is necessary to provide a connection with the following parameters:

• The connection speed in both directions must be no less than the minimum value for the resolution used. See What is the optimal ratio of bandwidth and resolution for client configuration
• no packet loss (if there is loss, then no more than 1%)
• low jitter (<=30ms)
• packet delay (RTT) <= 850 ms

Why did a participant disconnect during the conference?

Quite often, situations arise when a participant disconnects during a conference, and it is necessary to find out the reasons for such disconnection.

The reasons may be different:

• network problems;
• disabling a participant by an administrator or moderator;
• the participant independently initiated the disconnection.

To find out the reason, you need to refer to the conference log. If the conference is currently running, its log can be seen by clicking the “Conference Log” button in the upper right part of the screen.

At the end of the conference, to receive a report, you need to open the list in the “Reports” section and go to the “Call Log” page, where you select the required log entry.